In April 2021, forty-year-old Luke Ashton died by suicide after sinking £18,000 into debt, primarily through gambling with Betfair, a part of Flutter. Ashton had utilized numerous RG [Responsible Gaming] tools, including self-exclusion and deposit limits. But in the ten weeks prior to his death, he ramped up his gambling. In March 2021, he made 1,229 bets and deposited £2,500 into his account. Ashton received eight generic RG emails from Betfair, whose algorithm labeled him “low risk” for problem gambling. In a landmark move, the coroner listed gambling disorder as a cause of death, noted that RG tools are “inadequate” for protecting gamblers, and castigated the company for not adopting practices that would meaningfully prevent harm.
From Losing Big: America's Reckless Bet on Sports Gambling